At Rosewe Online Store, we celebrate your curves and want you to feel confident and beautiful in every piece you wear. Our shipping and returns policies are designed with you, our confident and curve-embracing community, in mind, ensuring a hassle-free shopping experience from checkout to delivery and beyond.

Shipping Information

We are proud to offer global shipping to our fabulous community worldwide (excluding Asia and a few remote areas).

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is on its way!

Shipping Methods & Delivery Time

We offer two convenient shipping options to meet your needs:

  • Standard Shipping – $12.95
    Shipped via DHL or FedEx
    Delivery within 10-15 business days after shipment
  • Free Shipping
    Shipped via EMS
    Available for orders over $50
    Delivery within 15-25 business days after shipment

Returns & Exchanges Policy

While we strive to ensure your complete satisfaction with our plus-size fashion, we understand that sometimes an exchange or return is necessary.

Returns & Exchanges Time Frame

We accept returns and exchanges within 15 days of you receiving your items. Please note that all returned items must be unworn, unwashed, and have original tags attached.

Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned or exchanged:

  • Plus Size Bikinis & Bikini Sets
  • Plus Size One Piece Swimwear
  • Plus Size Swimdress & Swimdress Sets
  • Plus Size Swimwear & Swimwear Bottoms
  • Plus Size Tankini & Tankini Sets

Please note: Due to hygiene concerns, all swimwear and intimate items are final sale unless they arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our friendly customer service team within 15 days of receiving your order at [email protected] with your order number and details about the item you wish to return or exchange.
  2. Fill out our Returns & Exchanges Form (template provided below) and include it with your package.
  3. Package your items securely in the original packaging if possible.
  4. Ship your return to the address provided by our customer service team.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Information

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • Sale items are only eligible for exchange or store credit

Returns & Exchanges Form Template

Please include this completed form with your return package:

Rosewe Online Store – Returns & Exchanges Form

Order Number: __________________________

Date of Order: __________________________

Name: __________________________________

Email: __________________________________

Phone: _________________________________

Return or Exchange: (please circle one)

Item Details:

Item Name: ______________________________

Size: __________ Color: _________________

Reason for Return/Exchange: _____________

________________________________________

________________________________________

Exchange Preference (if applicable):

Item Name: ______________________________

Size: __________ Color: _________________

Customer Signature: _____________________

Date: __________________________________

Return Shipping Address

Please wait until our customer service team confirms your return request before shipping your items to:

Rosewe Online Store
Returns Department
2516 Clay Street
Indianapolis, US 46204

Need Help?

Our friendly customer service team is here to help you with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll be happy to assist you!

Thank you for choosing Rosewe for your plus-size fashion needs. We’re honored to be part of your style journey and committed to ensuring your shopping experience is as fabulous as you are!